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Shipping Information

 

 

When will my order ship?

USPS- United States Postal Service

USPS- International Shipping

How do I track my package?

General Information (ship time, weekends, Delivery Insurance)

How do I receive free shipping?


When will my order ship?

Orders ship out within 1-3 business days (M-F). It depends on the number of orders we have in the system. Be assured that we process orders as fast as we possibly can.


USPS- The United States Postal Service

We offer shipping service through the US Post Office. It is the most affordable option for most small orders. You can select from USPS Mail (1-10 days transit time). Most of these orders deliver within 6 days but we have seen it take as long as 10 days. We also offer USPS Priority Mail which takes 1-6 days although most are delivered in 3 days. Neither of these options offers transit times that are guaranteed.

All boxes that we ship are automatically insured against loss and damage, and we now have a new Delivery Insurance for .99 cents. This insurance covers boxes that may be stolen or have issues that normal insurance does not cover.

UPS Logo
UPS Shipping

UPS Ground (1-5 days- see map below)

UPS 3 Day Select (delivered on the third day- do not count the day it ships or weekends)

UPS 2nd Day Air (delivered in two days - do not count the weekends)

UPS Next Day Air (10 am delivery the next day M-F - do not count the weekends)

UPS Next Day Air AM (8 am delivery time the next day- not all areas M-F - do not count the weekends)

UPS Next Day Air Saver (delivered next day by the end of the day M-F - do not count the weekends)

VERY IMPORTANT UPS NOTES!

Note 1: If you are choosing a rush service (anything other than Ground) and expect your box to ship out the same day be sure to contact us prior to ordering. The warehouse where the order ships from is a busy place and cannot always get an order out the same day! The very latest an order could ship same day is around 2pm (Eastern) and that is really pushing it. We usually have over 175 plus orders being processed each day so please do not assume we can move your order to the top and get it out. Please call 888-833-7501.

Note 2: UPS will not deliver packages on the weekend unless you pay for Next Day Air service plus an extra fee of $15.00. Saturday service is not available in all areas. Send us an e-mail or call for details about this service.

Note 3: UPS does not count the day it ships or weekends when it gives delivery estimates. For example, if you order UPS 3 Day Select on a Friday your box will not arrive until the following Wednesday.

Note 4: DO NOT PROVIDE A PO BOX AS A SHIPPING ADDRESS!

Note 5: Rush packages that are delayed due to an "Act of God" (train wrecks, snow, etc) are not eligible for shipping refunds.

UPS Ohio Map


General Information

Weekends: We are open to answer your questions on the weekends via e-mail and phone. We do not guarantee to process or ship orders during those days (sometimes we do if we are extra busy). Every item on the site as an estimated ship date given. This date changes based on the exact moment you are viewing/buying the item.

Shipping Holidays: Please be aware of US Post Office holidays On these days your box will be packed by us but will not go out until the holiday is over.

Backorders: We try not to backorder any items. If we know for sure when an out of stock item will be coming in we may choose to hold your order (if the item will be back in stock in a day or two). If we will be out of stock for a long time or an item has been discontinued we will contact you via e-mail or phone to let you know.

Bad Addresses: Please double check your address as you enter it. Relying on your browser's auto-fill is a mistake. Why? Because it makes mistakes all the time. ALL THE TIME. We ship packages to the address you provide. It is up to you to provide a correct and complete address. If we ship to a wrong address and it comes back to us, we will restock your order and issue a refund for the product only. We will not reimburse you for the shipping costs if you provide a bad address. Take a moment to double check before hitting that submit button, please!

Delivery Insurance: What is Delivery Insurance and why is it in my cart? This charge covers packages that are stolen in transit from our warehouse to your hands. Right now UPS is rarely covering and USPS never covers packages that are marked as "delivered" but either 1. never were (stolen by the driver or within the delivery company) or 2. stolen off your porch or from your mailbox. Our customers expect us to pick up the tab for these packages and we have been for 75 years. Theft has become so prevalent that we can no longer absorb that expense. As of March 1st 2018 we are now contracting for "guaranteed delivery" insurance and the cost for that is $.99 cents an order.

Tracking Packages

If you received a tracking number via email from us you can track your package easily. Usually, you can just click the link in the email and it takes you to a page where it displays tracking information. If it does not work try the links below:

Priority Mail (US Post Office): http://www.usps.com

 

Note: Tracking emails love to get caught in spam filters! If yours does not arrive be sure to check there for it.
Free Shipping Special

Free Shipping Offer: If your order is over $100 your shipping is free! Shipping offer is for Ground Service only. It may take up to one week to arrive. US Mainland States only!


International Shipping

We DO NOT quote shipping via email- we just cannot be as accurate as our shopping cart is. Please put the item(s) you want in a cart and use the shopping cart to calculate shipping using the name of your country and postal code.

Here are the US Post Office estimates on shipping times for International boxes. We find that adding a day or two on to their estimate is more realistic due to customs clearance issues.

US 1st Class Mail: varies by location (1 to 6 weeks- no tracking past the US border)

US Priority Mail: 6-10 Days (basic tracking offered)

We have been shipping boxes internationally for over 25 years. Our experience is that 98% of boxes make it to their final destination and that 60% make it on time. The remaining make it there 1-10 days late.

All boxes are automatically insured. The insurance company will not reimburse a customer until 45 days has passed.

Please read the Important Notes below before you order!

IMPORTANT NOTES:

1. We will not put down on the customs form that this order is a gift- that is illegal.

2. You may end up paying duty/taxes when your box arrives. These duties/taxes are determined by your government (not the USA) so it is up to you to pay them and to be aware of them! You may want to contact your local post office/customs office and see what the charge might be before you order. These fees can be very high.

3. Transit time may take longer due to customs clearance. Please allow lots of extra time or be willing to communicate with your local office to help speed it along.

4. We no longer ship to Dubai! We have had way too many packages not arrive that were sent via 1st Class Mail. If you want to pay for Priority Mail with full insurance, please contact us.